INTRODUCTION

Between 2014 and 2018, the global services, or BPO, sector in South Africa grew at 22% per year. The country, named the Offshoring Destination of the Year in 2016, is a recognised BPO destination, with distinct advantages over its peers, including cultural affinity, skilled English speaking talent, affordability, quality of life, high customer empathy, first world infrastructure and enabling business environment. 

Cape Town, in particular, compares favourably in terms of delivery-related operating costs, at 60% lower than cities in the UK. The city is a well-known destination for legal process services, as well as the banking, financial and insurance sectors. Other sectors such as healthcare are growing, too, with more operators landing in Cape Town. 

Bellville’s existing infrastructure offers a significant opportunity for BPO and contact centre management (CCM) operators. This all forms a solid foundation for high-density employers seeking to create jobs and expand their operations away from high-value, congested, over-subscribed centres elsewhere. 

Technology is a key driver for the BPO and CCM sectors. Goodwood and Parow, which fall within the Voortrekker Road Corridor, have recorded the fastest internet speeds in the country and multiple fibre networks have been laid across the Bellville CBD.